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Journeys Shoes: Products & Services

Journeys is a retailer of shoes for women, men, and children.  The store also carries apparel and accessories for women, men, and children.  One can also purchase skate decks through Journeys.  Store locations are available here.  You have the ability to view Journeys' online catalog here. The store also has eco-friendly products for those who wish to purchase them.

Journeys Shoes: Company Background

Journeys can be reached for customer support when you call (888) 324-6356, 7 days a week, 24 hours a day. Journeys can be reached for customer support in Spanish when you call (866) 322-9099, from 9 am to pm, Central Standard Time. One can contact the retailer by e-mail here.  You may provide customer feedback by corresponding with Journeys at the address listed below.

Journeys Customer Feedback
Genesco Park
1415 Murfressboro Rd, Suite 648
Nashville, TN 37217

Journeys Shoes: Customer Feedback & Reviews

Journeys, or as reported on, The Better Business Bureau website, Journey's Shoes, does not have any information available or a rating as the bureau doesn't have enough information on the business.  The listing reports an address for Journey's Shoes at 2701 Ming Avenue, #C3 in BakersfieldCalifornia. Their phone number is listed as (661) 835-5901.  The BBB has no further information available for the retailer.

Journeys Shoes: Business Credibility & Trustworthiness

The Journeys store, located at 1151 Galleria Boulevard in Roseville, California has been reviewed by two customers at, who brought their rating to a 3.5 between their two reviews. The location at 100 Manhattan Town Center in Manhattan, Kansas receives at rating of 5 stars on Yelp.  Further, the Journey's location at 5 Woodfield Mall in Schaumburg, Illinois receives a consumer Yelp rating of 4 out of 5 stars.  As is evident, ratings for store experiences are varied, depending on location.

Journeys Shoes: Website Popularity & Google Ranking has an Alexa Traffic Rank of 19,586 throughout the world. has an Alexa Traffic Rank in The United States of 5,440. The shoes, clothing, and accessories retailer has 1,794 sites that link into it. has a Google Page Rank of 5 out of a possible 10 points.

Journeys Shoes: Social Media Presence

Journeys maintains an updated Facebook profile that has 1,098,590 likes associated with the account. Journeys' can be located using their Pinterest account here.  The account has 9 boards, 112 pins, and follows 5 other users.  They have 286 followers, but have not been liked yet.  They also keep a Twitter account with 14,815 tweets.  They follow 406 other Twitter profiles and they have 22,309 followers.  The retailer also has an Instagram account where you can view the latest styles available through them.  You can access the Instagram app and view their feed on their Facebook profile.

Journeys Shoes: Website Security & Safety

Journeys has been tested by Google Safebrowsing.  There were 12 pages tested on the site the last time Google visited the site, March 10, 2012.  Norton Safe Web has reported to have no computer or identity threats or annoyance factors attributed to the site.  Its safe to visit and use, according to Norton Safe Web.

Journeys Shoes: Pricing & Packages

Journeys prices their accessories reasonably at between $15 and $20 for belts, for instance.  Their shoes are a little on the expensive side, but they do have a wide variety of shoes you can't find easily anywhere else.  You can expect to pay a little under $100 for quality sneakers in fashionable styles.  Lighter canvas style sneakers are available in unique prints for under $50, however, such as leopard printed women's Supra Society Skate Shoes, which you can't find easily anywhere else!

Journeys Shoes: Shipping Rates & Policies

Journeys offers standard shipping via UPS ground at a flat rate of $4.95.

  • Items should be received within 7-10 business days from the day your order is processed.
  • UPS does not deliver to PO Boxes.

APO, FPO, AE, CMR, other military and Puerto Rico addresses will ship via USPS for a flat shipping charge of $4.95.

  • APO/FPO orders may take 30-45 days for delivery.
Expedited Shipping Methods & Costs
  • Express Shipping
    • Add an additional $9
  • UPS 2-3 Business Day Air delivery
    • Add an additional $9
  • UPS Next Business Day Air delivery
    • Add an additional $18

Expedited Shipping Conditions

  • Express Shipping is available for in stock items only.
  • APO, FPO, AE, CMR, other military and Puerto Rico addresses are not eligible for Express Shipping.
    • Puerto Rico orders can take 3-4 weeks for delivery.
  • Orders shipping to Alaska or Hawaii require Express Delivery. 
International Shipping
  • Journeys has teamed up with International Checkout to fulfill international orders.  
  • Add your international shipping items to your shopping card on the site and choose the "international checkout" option.
  • You may pay by International credit card, PayPal or bank transfer.
  • International Checkout will process your order, including billing, shipping and customer service.

Shipping charges are not refundable.

  • For exchanges, there is no charge for additional shipping and handling.
    • Exchanges will be sent UPS Ground.


  • A prepaid UPS label is included with each order. 
    • Apply the provided prepaid label to the outside of the box for your return.  .
    • Returns should be sent to the address listed below.

Journeys Mail Order Returns
635 Genesco Parkway
Lebanon, TN 37090

Journeys Shoes: Payment Methods Accepted
  • Journeys accepts all major credit cards, PayPal and Bill Me Later. checks or money orders for mail in orders. 
  • Journeys accepts Journeys Zap cards in addition to Visa, MasterCard and American Express gift cards. 

For mail orders, print this form and mail it with your payment by personal check, money order, or cashier's check to the address  below.


1415 Murfreesboro Road 

 Suite 550

 Nashville, TN 37217

  • Sales tax applies to the state where the merchandise is being shipped. 
  • For tax exempt customers, call 7 days a week, 24 hours a day to place an order by phone.
  • You will be required to fax a copy of your tax exemption document to customer service before your order can be shipped.


Journeys Shoes: Returns, Refunds & Exchange Policy
  • Journeys stores can't accept web exclusive returns or exchanges or online items paid for with with a PayPal/Bill Me Later. 
  • Web exclusive or Paypal/Bill Me Later items can be returned using the return shipping label in your order within 30 days.
  • Shipping charges are not refundable. 
  • Web exclusives or online purchases paid with a PayPal/Bill Me Later account cannot be returned to stores. 

Journeys: Product images & screenshots
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